Oracle Support Engineer 1 Recruitment 2026 – Overview
| Company | Oracle |
| Role | Support Engineer 1 |
| Job Type | Job |
| Experience | 0 to 2+ years |
| Location | Bengaluru, Karnataka, India |
Oracle Support Engineer 1 is a regular employee job opportunity focused on customer support, technical troubleshooting, incident management, documentation, and issue resolution. The position is listed under Oracle’s Services and Support category.
The role requires 0 to 2+ years of experience and includes responsibilities related to assigned Oracle products, customer service requests, technical problem-solving, SQL, ITIL, and support process management.
Oracle Support Engineer 1 Overview
| Particular | Details |
|---|---|
| Company | Oracle |
| Role | Support Engineer 1 |
| Opportunity Type | Job |
| Location | Bengaluru, Karnataka, India |
| Experience | 0 to 2+ years |
| Job Type | Regular Employee |
| Career Level | IC1 |
| Job / Internship ID | 342318 |
| Security Clearance | No |
| Visa / Work Permit Sponsorship | Not available |
| Required Language | English |
About Oracle
Oracle provides data, infrastructure, applications, and technology solutions. The company states that AI is embedded across its products and services.
For the Oracle Support Engineer 1 role, the position focuses on helping customers with technical questions and issues related to assigned Oracle products. The role also involves collaboration with experienced peers, internal teams, and technical stakeholders.
Role and Job Details
The Oracle Support Engineer 1 will serve as a point of contact for customers and handle inquiries through phone, electronic, or in-person channels.
The role involves providing technical support, troubleshooting simple issues, researching reported problems, and working toward suitable resolutions. When an issue is more complex, the employee may escalate it to the appropriate technical team.
The position also includes documenting service requests and product-related information. Candidates will learn to use troubleshooting guides and Knowledge Base articles to support issue resolution.
Eligibility Criteria
The job listing specifies 0 to 2+ years of experience for Oracle Support Engineer 1.
The position is classified as Career Level IC1.
The source does not specify a particular degree, engineering branch, graduation batch, academic percentage, or CGPA requirement.
Applicants are required to read, write, and speak English.
The listing also states that visa or work permit sponsorship is not available for this position.
Skills Required
Oracle has listed the following required skills for the position:
- Change Management
- Impactful Communication
- Incident Management and Response
- Information Technology Infrastructure Library (ITIL)
- SQL
- Support Process Management
The role also requires candidates to develop their understanding of Oracle product ecosystems and customer environments.
Key Responsibilities
The Oracle Support Engineer 1 role includes several customer support and technical responsibilities.
Key responsibilities include:
- Serve as a point of contact for customers.
- Handle customer inquiries through phone, electronic, or in-person channels.
- Answer technical questions related to assigned Oracle products.
- Troubleshoot and resolve simple technical issues.
- Research, recreate, and test technical issues.
- Follow up with customers regarding service requests.
- Communicate resolutions to customers.
- Escalate complex technical issues to appropriate teams.
- Coordinate with experienced peers on routine technical issues.
- Support the resolution of design, reliability, maintenance, and bug-related problems.
- Document activities related to service requests and products.
- Learn to prepare troubleshooting guides.
- Learn to create Knowledge Base articles.
- Assist internal teams and stakeholders with customer situations.
- Develop a deeper understanding of Oracle products and customer environments.
- Use automation and AI assistance to identify root causes of common issues.
- Identify potential improvements to support processes and workflows.
- Monitor individual support service performance metrics.
Technical Support and Troubleshooting
Technical problem-solving is an important part of the Oracle Support Engineer 1 position.
The employee will use a basic understanding of problem resolution to research, recreate, and test technical issues reported by customers. The goal is to identify a resolution with minimal guidance.
When an issue requires additional technical expertise, the employee will follow up with the customer and escalate the issue to the appropriate technical team.
The role also involves collecting and reviewing basic data to troubleshoot common errors.
Customer Support and Communication
Customer communication is a key part of the position.
The Support Engineer 1 will handle customer inquiries and provide technical assistance for assigned Oracle products. The employee will also communicate with customers about service requests and resolutions.
The role requires impactful communication as one of the listed skills. Employees will also collaborate with team members and develop an understanding of customer and stakeholder needs.
Documentation and Knowledge Base
Documentation is another responsibility included in the job description.
The employee will document activities in service requests and product documentation. The role also involves learning how to leverage existing troubleshooting guides and Knowledge Base articles.
As the employee develops experience, they will learn to prepare troubleshooting guides and create Knowledge Base articles for resolved issues.
AI and Automation
Oracle Support Engineer 1 also includes exposure to automation and AI assistance.
The job description states that the employee will learn to leverage automation and tooling, including AI assistance, to discover root causes of common issues.
The employee will also begin identifying potential improvements to existing support processes, workflows, guidelines, and best practices based on customer feedback and operational insights.
Job Location and Work Details
The Oracle Support Engineer 1 position is based in Bengaluru, Karnataka, India.
The source does not specify whether the role is remote, hybrid, or office-based.
The position is a Regular Employee role and is classified as Career Level IC1.
The job does not require security clearance. Visa or work permit sponsorship is also not available.
Preparation Tips
Candidates preparing for Oracle Support Engineer 1 can focus on the skills and responsibilities explicitly mentioned in the job description.
Revise SQL
SQL is one of the required skills. Practice SQL fundamentals and queries, with attention to reviewing and working with data during technical troubleshooting.
Learn ITIL
Review the fundamentals of ITIL and understand its relevance to IT service management and support processes.
Understand Incident Management
Prepare the concepts related to incident management and response. The ability to identify, document, troubleshoot, and escalate issues is relevant to the responsibilities listed for the role.
Practice Troubleshooting
Develop a structured troubleshooting approach. Practice identifying a problem, collecting relevant information, recreating an issue, testing possible solutions, and documenting the resolution.
Improve Technical Communication
The position involves direct customer interaction. Practice explaining technical issues and resolutions in a clear and understandable way.
Practice Technical Documentation
Learn to document technical problems, troubleshooting steps, and resolutions clearly. This is relevant because the role includes service request documentation and Knowledge Base articles.
These preparation tips are general guidance based on the skills and responsibilities provided in the job description. They are not additional Oracle eligibility requirements.
How to Apply for Oracle Support Engineer 1
Candidates interested in Oracle Support Engineer 1 can apply through the official Oracle job listing.
Official Application Link: Apply Here
The Job Identification number for this position is 342318.
FAQs
What is Oracle Support Engineer 1?
Oracle Support Engineer 1 is a Services and Support role focused on customer assistance, technical troubleshooting, issue resolution, documentation, and collaboration with technical teams.
What is the experience requirement for Oracle Support Engineer 1?
The job listing specifies 0 to 2+ years of experience.
What skills are required for Oracle Support Engineer 1?
The required skills are Change Management, Impactful Communication, Incident Management and Response, ITIL, SQL, and Support Process Management.
Where is the Oracle Support Engineer 1 job located?
The position is located in Bengaluru, Karnataka, India.
What is the job ID for Oracle Support Engineer 1?
The Job Identification number is 342318.
Is Oracle Support Engineer 1 a regular employee position?
Yes. The job listing identifies the position as a Regular Employee role.
Is security clearance required for this position?
No. The listing states that security clearance is not required.
Is visa or work permit sponsorship available?
No. Oracle states that visa or work permit sponsorship is not available for this position.