Refund Policy

Effective Date: February, 2025

1. Overview

At Notes Gallery, we are committed to providing quality educational content. Yet, we understand that there may be situations where you need a refund for your buy. This policy outlines the terms and conditions for requesting a refund.

2. Eligibility for Refunds

Refunds are applicable under the subsequent conditions:

• You were unable to access the purchased course or notes due to a technical issue on our platform.
• The purchased content was not delivered as described at the time of buy.

Refunds are not applicable if:

• You changed your mind after accessing the content.
• You violated our Terms and Conditions.
• You completed or downloaded a significant part of the course or notes.

3. Refund Request Process

To request a refund, please follow these steps:

1. Email us at notesgalleryprime@gmail.com with the topic line “Refund Inquiry.”
2. Include the following details in your email:
   • Your name and registered email email.
   • The course or notes you purchased.
   • The reason for your refund inquiry, with supporting evidence if applicable.
3. Our team will review your inquiry within 7 business days and inform you of the decision via email.

4. Refund Method

Approved refunds will be processed back to the original payment method used for the buy. Please note that it may take 5-10 business days for the refund to appear in your account. The time-frame depends on your payment provider.

5. Non-Refundable Items

The next items are non-refundable:

• Bundles or promotional offers.
• Membership or subscription fees.
• Courses or notes marked as “non-refundable” at the time of buying.

6. Contact Us

If you have any questions or concerns about our refund policy, please contact us at:

Email: notesgalleryprime@gmail.com
Support Hours: Monday to Friday, 9:00 AM to 6:00 PM (IST)